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Fire & Water - Cleanup & Restoration

Archived Why SERVPRO Blog Posts

Organic Odor Neutralizing Services

8/22/2020 (Permalink)

In SERVPRO we have mastered the biological composition of odors and have a range of products to tackle various kinds of odors.

For Example, SERVPRO’s Bio Odor Neutralizer is a concentrated odor-neutralizing agent that works by forming a complex bond with the odor causing molecules, especially sulfur and amine-based odor molecules. These types of odors are commonly found in skunks, fish, cabbage, spoiled food and dead bodies.

We also commonly get requests for pet urine odor and stain remover from carpets and for that we use SERVPRO’s Urine Odor and Stain Remover which is an environmentally friendly mixture of bacterial cultures with their natural enzymes. It is used to eliminate odors and stains caused by organic residues such as: urine, feces, vomit, spilled foods, skunk, perspiration, and/or other organic wastes.

We are here to help 24hrs a day

8/10/2020 (Permalink)

hole in the wall This hole in the wall was caused by a car that drove into the wall

This is the aftermath of a drunk driver driving into a wall of a residential building in Oakley CA.

This happened after work hours and our team was called and we responded within the hour to board up the hole in the wall and help the home owner feel secure in their home.This can be a very stressful situation for the home owner, especially as this happened late in the day.

The home owner was so happy we could respond quickly to help secure the fence at that time of the day.

We also helped clean the up the debris caused by the accident to prevent any potential hazard to the homeowner and his family.

We were happy to bring relieve to the home owner.

For Immediate Service in Concord/Brentwood, Call SERVPRO

4/10/2020 (Permalink)

SERVPRO of East Concord/Brentwood provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in Concord/Brentwood. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 

Have Questions? Call Us 24/7 – 925-420-5104

Residential Services

You can depend on us for any emergency fire, water, mold damage, clean up. Our extensive cleaning and restoration techniques will make your property look "Like it never even happened." Learn more about our residential services:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Mold Remediation
  • Storm Damage Restoration
  • Cleaning Services
  • Building/Reconstruction Services

Commercial Services

We understand the inconvenience a water or fire damage can cost your business/property and the loss of productivity and revenue on every hour spent on cleaning after a loss event. This is why our technicians have been trained and have the expertise to respond promptly to professional cleaning and emergency restoration services and get your property to look "Like it never even happened."

Learn more about our commercial services: 

  • Commercial Water Damage Restoration
  • Commercial Fire Damage Restoration

IICRC Certified Firm

4/8/2020 (Permalink)

SERVPRO of East Concord/Brentwood is an IICRC certified firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

  • Present accurate information to consumers and conduct business with honesty and integrity.
  • Require a technician on all jobs who has been formally trained and passed all required tests.
  • Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
  • Maintain liability insurance to protect all parties in the event of an accident.
  • Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops the Standards for The Restoration Industry

The main industry standards and reference guides for water damage restoration, professional carpet cleaning, and mold remediation have been driven by the IICRC. Experts in the fields such as manufacturers, training schools, insurance professionals, contactors, industry organizations, public health professionals took years to research and develop these IICRC standards.

These standards are reviewed and updated every five years. Due to the dynamism and rapid change of the water restoration industry and the constant advancement in science and technology, these standards also evolve.

About SERVPRO of East concord/Brentwood

SERVPRO of East Concord/Brentwood is a restoration company that specializes in the cleanup of residential and commercial property after a fire, smoke or water damage event. We are an IICRC Certified Firm and our staff is highly trained in property damage cleanup, restoration and reconstruction. We are in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, we are equipped with the expertise to restore your property.

We are Cleaning Experts

3/17/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are trained and prepared to clean and disinfect your home or business environment, according to protocols set forth by the Centers for Disease Control and Prevention (CDC). We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – [SERVPRO of East Concord/Brentwood- 925-420-5104]

Goal for March: Effective Communication

3/6/2020 (Permalink)

Communication is defined as imparting or exchanging information by speaking, writing or using other medium (Oxford Living Dictionary).

As human relations have evolved over the years, communication has evolved drastically and is completely different from what it was in the prehistoric era. It has evolved from alphabets, signs, letters, telephone to the internet. The internet has paved way to manifold means of communication.

However, Communication becomes effective when all parties (sender and receiver) involved, appropriate the same meanings to the message and this is through, listening carefully and understanding the sender.

Our goal as SERVPRO of East Concord/Brentwood, California for the month of march is effective communication. We intend to achieve this by going the extra mile to ensure that we maximize the appropriate means of communication with our clients and also within our internal systems.

We intend to better serve our clients and ensure a stress-free project by ensuring our marketing representatives stay in constant communication with the clients, through their preferred means of communication, while adequately documenting these processes for easy reference. This will ensure they stay in the know regarding; job progress, possible changes or adjustments and close out.

Over the years, we have observed that effective communication in our business helps the client put their trust in our team and also helps in change management in our projects.

Finally, effective communication, makes it easy for a client to give a review or feedback on their experience with our team during the project, and completing a certificate of satisfaction helps us rate how effectively we communicated with the client.