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Fire & Water - Cleanup & Restoration

Archived Blog Posts

Safety after a storm event!

5/15/2020 (Permalink)

After experiencing damage from fire, flood, or another natural disaster, safety should always be the number one concern. If you have not had a professional assess the damage to your home, the damage could easily turn to a secondary damage within a couple of hours and because a source of danger. The flooring might have been weakened during flooding and it could collapse or buckle and cause a hazard. Also, the adverse effect on your health associated with mold or smoke exposure. After a storm, your roof may be left vulnerable and a quick repair might be all that you need to avoid extreme and costly damages. To keep your family safe, it is best to have your home properly assessed, cleaned and by a professional.

Damage to your come caused by a natural disaster can be very upsetting and cause a lot of stress to the owner. The thought of spending money on repairs and restoration by professionals can be difficult to think, especially when you think you can try to do it yourself. However, the cost of restoration being done by professional should be considered a worthy investment, in the health, safety, of your family, preserving the structural integrity of the property and its contents as well. Please if you have been affected by a disaster, call a professional today to get your home restored quickly.

For Immediate Service in Concord/Brentwood, Call SERVPRO

4/10/2020 (Permalink)

SERVPRO of East Concord/Brentwood provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in Concord/Brentwood. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 

Have Questions? Call Us 24/7 – 925-420-5104

Residential Services

You can depend on us for any emergency fire, water, mold damage, clean up. Our extensive cleaning and restoration techniques will make your property look "Like it never even happened." Learn more about our residential services:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Mold Remediation
  • Storm Damage Restoration
  • Cleaning Services
  • Building/Reconstruction Services

Commercial Services

We understand the inconvenience a water or fire damage can cost your business/property and the loss of productivity and revenue on every hour spent on cleaning after a loss event. This is why our technicians have been trained and have the expertise to respond promptly to professional cleaning and emergency restoration services and get your property to look "Like it never even happened."

Learn more about our commercial services: 

  • Commercial Water Damage Restoration
  • Commercial Fire Damage Restoration

IICRC Certified Firm

4/8/2020 (Permalink)

SERVPRO of East Concord/Brentwood is an IICRC certified firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

  • Present accurate information to consumers and conduct business with honesty and integrity.
  • Require a technician on all jobs who has been formally trained and passed all required tests.
  • Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
  • Maintain liability insurance to protect all parties in the event of an accident.
  • Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops the Standards for The Restoration Industry

The main industry standards and reference guides for water damage restoration, professional carpet cleaning, and mold remediation have been driven by the IICRC. Experts in the fields such as manufacturers, training schools, insurance professionals, contactors, industry organizations, public health professionals took years to research and develop these IICRC standards.

These standards are reviewed and updated every five years. Due to the dynamism and rapid change of the water restoration industry and the constant advancement in science and technology, these standards also evolve.

About SERVPRO of East concord/Brentwood

SERVPRO of East Concord/Brentwood is a restoration company that specializes in the cleanup of residential and commercial property after a fire, smoke or water damage event. We are an IICRC Certified Firm and our staff is highly trained in property damage cleanup, restoration and reconstruction. We are in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, we are equipped with the expertise to restore your property.

East Concord/Brentwood Residents: Follow These Mold Safety Tips If You Suspect Mold

4/6/2020 (Permalink)

Once visible mold is spotted, do not disturb it. Touching it can spread the mold growth throughout your home or business. The disruption of mold can cause the microscopic mold spores to spread and circulate throughout the entire structure.

Do’s:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of SERVPRO of East Concord/Brentwood for mold remediation services.

Don’ts:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

About Our Mold Remediation Services

SERVPRO of SERVPRO of East Concord/Brentwood specializes in mold cleanup and restoration, in fact, it’s a cornerstone of our business.  Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.

If You See Signs of Mold, Call Us Today – 925-420-5104

East Concord/Brentwood Residents: We Specialize in Flooded Basement Cleanup and Restoration!

4/4/2020 (Permalink)

With the coming in of the rains comes with the possibility of having a water damage anywhere in our homes most especially basements.

Basements are typically built partially or entirely below ground level, and because of the low level, basements are prone to flooding. There are further reasons why a basement flooding could occur, including;

  • A blocked or failed sewer lateral pipe
  • Surface water to pool around your home caused by heavy rain
  • Storm sewer backup
  • Sanitary sewer backup
  • Foundation drainage failure
  • Water supply-line break or hot-water tank failure
  • And many more

Do you have questions about basement flooding?

Call Us Today – 925-420-5104

Any delay in handling flood water quickly and properly, can jeopardize your health, safety and adversely damage your home’s structure. The further the wait time, the further the adverse damage to your home and property.

The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. Please call SERVPRO of East Concord/Brentwood and let our trained, professional crews handle the damage with the best equipment and procedure. We have been in business for so many years and earned the trust of hundreds of homeowners, business owners, and property managers.

We are Flooded Basement Specialists:

  • We are Available 24 hours/7 days per week
  • We are a Preferred Vendor to many National Insurance Companies
  • We Bill the Insurance Directly – One Less Thing for You to Worry About
  • Our Technicians are Highly-Trained and Certified in Water Restoration Techniques
  • We use s500 IICRC Restoration Standards
  • Advanced Inspection and Extraction Equipment

Flooded Basement? Call Us Today – We are ready to help- 925-420-5104

Restoring Your Commercial Property After A Water Damage Event

3/30/2020 (Permalink)

The complexity of flooding and water damage events at commercial properties requires technical know-how and prompt response. We work efficiently to assess large scale or small-scale water clean-up damage and isolate the damaged area. We typically work to allow for a temporary space to allow normal operations to continue.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. When an emergency situation arises in your business, give us a call, we will respond swiftly and make it look "Like it never even happened."

About SERVPRO of East Concord/Brentwood

SERVPRO of East Concord/Brentwood is a restoration company that specializes in the cleanup of residential and commercial property after a fire, smoke or water damage event. We are an IICRC Certified Firm and our staff is highly trained in property damage cleanup, restoration and reconstruction. We are in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, we are equipped with the expertise to restore your property.

Conditions in Contra Costa County Might Be Right for Mold

3/22/2020 (Permalink)

Research experts have estimated more than 1 million types of mold have been identified, however, less than 10 percent have actually been named. This shows mold is very prevalent in both indoor and outdoor environmental conditions. In as much as mold and humans can sometimes co-exist without issue, the health of some people can be affected by certain species of mold in their environment.

 If favorable conditions exist, mold will grow.  Those conditions include:

  • Water - Different mold types require varying amounts of moisture for growth to begin.
  • Temperature - Normal indoor temperatures will encourage mold growth.
  • Time - Initial mold colonizers can take hold within one day after being exposed to an adequate moisture supply.

Mold growth can occur in any surrounding, so it is advised to keep an eye out for situations that might encourage mold growth. Roof/chimney leaks, wet basements, or condensation from ducts that dampen surrounding insulation are just a few examples of issues that make a room a prime target for mold activity.

If you suspect mold growth in your home, call SERVPRO of East Concord/Brentwood to assess the situation. We have the knowledge, tools and track record to effectively remediate mold in your residential or commercial space.

If you suspect mold, call us today at 925-420-5104

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of East Concord/Brentwood for mold remediation services.

About SERVPRO of East Concord/Brentwood

SERVPRO of East Concord/Brentwood specializes in the cleanup and restoration of residential and commercial property after a fire, smoke, water damage or mold growth. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

East Concord/Brentwood 24 Hour Emergency Water Damage Service

3/17/2020 (Permalink)

SERVPRO of East Concord/ Brentwood is available 24 hours a day for small or large water damage emergencies. Dealing with water damage requires quick response. We understand a delay of just a few hours can have a negative impact on the severity of the water damage.

We Answer the Phone Ready to Help
Call Us Today – 925-420-5104

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. As experts we are here to guide you through this critical period. SERVPRO of East Concord/Brentwood has the tailored water damage training and experience to help you through this crisis. Water damage restoration is our specialty—in fact, it is the helm of our business.

What to Expect

When we receive your call, we will ask relevant questions regarding your water damage emergency. This information will help us determine what equipment and resources to allocate, including how many trained SERVPRO Professionals may be needed to mitigate further loss.

Our SERVPRO Representative will ask the following questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of East Concord/Brentwood

SERVPRO of East Concord/Brentwood specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Recommended Contra Costa County Smoke and Soot Cleanup

3/17/2020 (Permalink)

Smoke and soot are very invasive and can penetrate various cavities within your residential or commercial spaces, causing evident damage and odor. Our smoke damage expertise and experience allow us to inspect and accurately assess the extent of the damage to develop a comprehensive plan to remediate.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. This also means there are various kinds of soot residue when a fire damage occurs. In order to begin restoration, SERVPRO of East Concord/Brentwood will test the soot to determine which type of smoke damage occurred.  The information provided after pretesting will determine the cleaning procedures to be performed. See below some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Due to the difference in the severity and type of smoke damage that can occur, we understand each specific condition requires a tailored unique solution. We have the right equipment, expertise, and experience to restore your fire and smoke damage.  We also understand the impact of this loss on your family and business, hence our empathy, respect and utmost care of your property.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 
925-420-5104

About SERVPRO of East Concord/Brentwood

SERVPRO of East Concord/Brentwood specializes in the cleanup and restoration of residential and commercial property after a fire, smoke, water damage or mold growth. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

We are Cleaning Experts

3/17/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are trained and prepared to clean and disinfect your home or business environment, according to protocols set forth by the Centers for Disease Control and Prevention (CDC). We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – [SERVPRO of East Concord/Brentwood- 925-420-5104]

Goal for March: Effective Communication

3/6/2020 (Permalink)

Communication is defined as imparting or exchanging information by speaking, writing or using other medium (Oxford Living Dictionary).

As human relations have evolved over the years, communication has evolved drastically and is completely different from what it was in the prehistoric era. It has evolved from alphabets, signs, letters, telephone to the internet. The internet has paved way to manifold means of communication.

However, Communication becomes effective when all parties (sender and receiver) involved, appropriate the same meanings to the message and this is through, listening carefully and understanding the sender.

Our goal as SERVPRO of East Concord/Brentwood, California for the month of march is effective communication. We intend to achieve this by going the extra mile to ensure that we maximize the appropriate means of communication with our clients and also within our internal systems.

We intend to better serve our clients and ensure a stress-free project by ensuring our marketing representatives stay in constant communication with the clients, through their preferred means of communication, while adequately documenting these processes for easy reference. This will ensure they stay in the know regarding; job progress, possible changes or adjustments and close out.

Over the years, we have observed that effective communication in our business helps the client put their trust in our team and also helps in change management in our projects.

Finally, effective communication, makes it easy for a client to give a review or feedback on their experience with our team during the project, and completing a certificate of satisfaction helps us rate how effectively we communicated with the client.