Recent Water Damage Posts

Where Does Category 1 Water Come From?

9/13/2021 (Permalink)

Flooded bathroom. Category 1 water, or clean water, can still cause great damage to your building.

No water leak in your commercial building in Concord, CA, is exactly good news, but the contamination level of the water can affect how in-depth the cleanup process needs to be. Category 1 is clean water, and it represents the lowest level of contamination. This is water that will not hurt you or your employees if it is accidentally ingested. What makes it Category 1 water? How do you remedy the water damage it causes?

Where It Comes From

Category 1 water comes from a source that is clean and usually enclosed. It is unlikely to hurt someone who ingests it. Some examples of such sources are:

• Broken pipe
• Severed supply line
• Leaky sink faucet

Because this water is often used as drinking water or specifically utilized to wash things, the water coming directly through the pipes in your building to the fixtures where it is released has to meet a certain cleanliness standard. This is Category 1 water.

How It Is Remediated

If you have water damage from clean water, you still need to hire water remediation specialists to take care of it. Just because water is clean does not mean that it cannot cause widespread destruction that is best handled by professionals. They are probably still going to need to tear out materials and replace them as part of the restoration process. In addition, the longer it has been since the water was in the pipe or supply line, the more likely it is to have become Category 2 water. As it comes into contact with various building materials, such as a floor where people have trudged through with their dirty-soled shoes, the more contaminated it probably becomes.

Category 1 water, or clean water, can still cause great damage to your building. Don't let the fact that it's not contaminated keep you from fixing a water leak from a clean source as soon as you discover it.

Our Equipment, Our Strength

5/19/2021 (Permalink)

SERVPRO Phoenix Guardian R Pro HEPA Air Scrubber Green Phoenix Guardian R Pro HEPA Air Scrubber used for air filtration in mold or asbestos contaminated areas.

The PhoenixGuardian R Pro HEPA Air Scrubber is a compact, portable true HEPA air filtration device. When working in areas contaminated with mold or tested positive for lead or asbestos, we must use air filtration devices for the safety of workers and effective decontamination of affected areas.


Air scrubbers work by bringing air into the equipment and uses its filtration system to filter foreign particles that are in the air. By the use of a detachable outlet duct ring the restorer may attach a lay-flat duct quick and easy so they can deliver HEPA filtered air where they want it.   

The Guardian R pro is a small equipment and draws less than 2 amps of power making it easier to use in places with limited space and saves power. The handle and stackable design makes it easy to carry around and store.

The PhoenixGuardian R Pro HEPA Air Scrubber is just one of the great equipment we have to carry out our mitigation processes.

Water, Water Everywhere

4/10/2021 (Permalink)

A family in Pittsburg Ca went for a holiday for the weekend by the sea and on the second day, they received an alert from their security system about movement on the first floor of the house.

The immediately alerted the neighbors to help check that their doors were secure. As the neighbors opened the garage door, at least 4 inches of water had filled up the house and was pouring out of the garage door.

Apparently, the faulty sprinkler in the guest bedroom had gone off and saturated the second floor till the ceiling on the first floor collapsed to the tile floor and that movement alerted the sensor that alerted the home owners.

Emergency services were called to help turn off the main supply of water and then SERVPRO was contacted to remediate the water damage.

A regular check on our indoor sprinkler system can help mitigate this kind of loss.

Flushable Only

4/10/2021 (Permalink)

Over the past year, our team has received numerous calls for water damage caused by toilet overflow.

We have noticed that due to the nation wide stay at home policy , young kids had found a hobby of frequenting their toilets and stuffing toilet paper and other items that should not be in the toilet without their parents even knowing.

Here is also what you need to when when this unexpected event occurs ;

Do not flush the toilet

Flushing the toilet will only cause more water for flow out

 1. Stop the overflowing toilet

You can do this by turning off the water valve

2. Block access

The toilet should not be used by anyone protect them for hazardous waste and prevent contamination

3. Remove excess water

Use towels and any absorbable clothes to prevent from further soaking surfaces

 Assess water damage and call a water damage technician in your area to help sanitize and dry out the floor and walls if affected

We Answer the Phone Ready to Help
Call Us Today – 925-420-5104

We understand that when you call us you may be feeling confused, stressed, and vulnerable from the impact of a water damage. As experts we are here to guide you through this critical period. SERVPRO of East Concord/Brentwood has the tailored water damage training and experience to help you through this crisis. Water damage restoration is our specialty—in fact, it is the helm of our business.

Seal all openings

3/17/2021 (Permalink)

We are still in the rainy season in east bay California and we at SERVPRO of east Concord/Brentwood has received a higher number of calls for water damages caused by water intrusions from cracks of the doors or poorly installed window seals.

On one of our recent calls, a customer was remodeling her home and decided to get new windows but the new windows had not been sealed properly by the contractor, and with the rains, water had intruded from the rain that had fallen all night long and the damage affected 3 living areas.

Paying close attention to doors and window seals around a property will help prevent water damage from rains and stormy weather.

Consequently, after remodel works around windows and exits, they should be moisture tested after installation.

Do you have questions about water intrusions from window seals and door cracks?

Call Us Today – 925-420-5104

Got water Damage? Act fact!

9/11/2020 (Permalink)

Lady on weighted extractor Lady using the weighted extractor to extract water from a commercial carpet

Water leaks from a broken facet can cause flooding in a home or business and if not mitigated quickly, can cause business disruption and secondary damage, such as damaged furniture, inability to use the affected areas and possible mold growth.

In this case, the water supply line from the toilet in a commercial building in downtown Brentwood, CA burst and flooded the kitchenette and gym area. 

The business owner did not hesitate to call our team to remediate the situation and the swift response from our team helped prevent the property and contents having a secondary damage.

With this weighted extractor equipment, more water is extracted from the carpet by taking advantage of the added weight of the operator.

We sure made it look "Like it never even happened."

Do you know where your emergency water shut off is?

8/22/2020 (Permalink)

Water damages are a very unexpected event that can occur any part of the house that is connected to any water source. The adverse secondary impact of a water damage for the home owner is enormous.

We at SERVPRO understand that water damages happen unexpectedly but we also understand that we can live prepared for damages because “prior preparation prevents poor performance”.

We advise that property owners are aware of the emergency water shut off within the property and how they operate in the case of a water damage. All emergency shutoffs should also be regularly checked by a professional to ensure they work properly in an event of an emergency.

Finally, repairs of leaking facets and pipes should be carried out urgently to prevent degeneration that can cause a water damage.

Sewer Line Damage Clean up

8/10/2020 (Permalink)

Crawl space of a house The sewer line broke and cause excessive odor that lingered in the property. We cleaned and deodorized the source.

This is the aftermath of a broken sewer line that broke in Pittsburg CA. This sewer line was 30 years old and had worn out due to usage but had broken and caused so much damage that the owners could not stay in the property for a period of time.

The owner was so concerned about the smell from the crawl space that also found its way into the living space, we assessed the situation and assured the owner that we can handle any size disaster.

We swiftly cleaned out the sewage, disinfected the crawl space and dried it.

The customer was so excited to move back into their house without the smell of sewage.

Emergency response for damaged photos

5/19/2020 (Permalink)

Everybody thinks of ways to salvage photos damage by water or moisture. There are a couple of tips we can try before we lose hope:

  1. Do not rush the process of salvaging the photos. Evaluate the extent of damage, this will help identify the method of salvaging to use.
  2. When a porous item comes in contact with moisture, molds activity can start in as little as 48 hours. Hence, remove all photos from frames, wrap in wax paper and freeze to prevent mold growth. The wax paper will help prevent the photos from sticking together.
  3. Air dry all photos that have been frozen. Use a clean dry flat surface or table for this document recovery process. You can also line the table with some paper towels to help draw moisture from paper the bottom of the photos. Remember, do not stack the photo over each other so they stick and damage further.

The aforementioned methods are usually best suited for when you find the damage almost immediately it occurs. If discovered at a later time, these methods may not be as effective. If discovered late, please contact a professional to assess the damage and restore. It is best to find a professional to  help restore your precious item and take this stress off you. 

East Concord/Brentwood Residents: Follow These Mold Safety Tips If You Suspect Mold

4/6/2020 (Permalink)

Once visible mold is spotted, do not disturb it. Touching it can spread the mold growth throughout your home or business. The disruption of mold can cause the microscopic mold spores to spread and circulate throughout the entire structure.


  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of SERVPRO of East Concord/Brentwood for mold remediation services.


  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

About Our Mold Remediation Services

SERVPRO of SERVPRO of East Concord/Brentwood specializes in mold cleanup and restoration, in fact, it’s a cornerstone of our business.  Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.

If You See Signs of Mold, Call Us Today – 925-420-5104

East Concord/Brentwood Residents: We Specialize in Flooded Basement Cleanup and Restoration!

4/4/2020 (Permalink)

With the coming in of the rains comes with the possibility of having a water damage anywhere in our homes most especially basements.

Basements are typically built partially or entirely below ground level, and because of the low level, basements are prone to flooding. There are further reasons why a basement flooding could occur, including;

  • A blocked or failed sewer lateral pipe
  • Surface water to pool around your home caused by heavy rain
  • Storm sewer backup
  • Sanitary sewer backup
  • Foundation drainage failure
  • Water supply-line break or hot-water tank failure
  • And many more

Do you have questions about basement flooding?

Call Us Today – 925-420-5104

Any delay in handling flood water quickly and properly, can jeopardize your health, safety and adversely damage your home’s structure. The further the wait time, the further the adverse damage to your home and property.

The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. Please call SERVPRO of East Concord/Brentwood and let our trained, professional crews handle the damage with the best equipment and procedure. We have been in business for so many years and earned the trust of hundreds of homeowners, business owners, and property managers.

We are Flooded Basement Specialists:

  • We are Available 24 hours/7 days per week
  • We are a Preferred Vendor to many National Insurance Companies
  • We Bill the Insurance Directly – One Less Thing for You to Worry About
  • Our Technicians are Highly-Trained and Certified in Water Restoration Techniques
  • We use s500 IICRC Restoration Standards
  • Advanced Inspection and Extraction Equipment

Flooded Basement? Call Us Today – We are ready to help- 925-420-5104

East Concord/Brentwood 24 Hour Emergency Water Damage Service

3/17/2020 (Permalink)

About SERVPRO of East Concord/Brentwood

SERVPRO of East Concord/Brentwood specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From an initial training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property 24/7.

We Answer the Phone Ready to Help
Call Us Today – 925-420-5104

We understand that when you call us you may be feeling confused, stressed, and vulnerable from the impact of a water damage. As experts we are here to guide you through this critical period. SERVPRO of East Concord/Brentwood has the tailored water damage training and experience to help you through this crisis. Water damage restoration is our specialty—in fact, it is the helm of our business.

What to Expect

When we receive your call, we will ask relevant questions regarding your water damage emergency. This information will help us determine what equipment and resources to allocate, including how many trained SERVPRO Professionals may be needed to mitigate further loss.

Our SERVPRO Representative will ask the following questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?