Recent Water Damage Posts

Effective Strategies for Preventing Commercial Toilet Clogs

6/21/2022 (Permalink)

toilet paper put in Flush.used paper clogging the toilet Toilet clogs can result in unpleasant smells, unsightly messes and unhappy customers.

Preventing Commercial Toilet Clogs

Toilet clogs in East Concord, CA, businesses may result in unpleasant smells, unsightly messes, and unhappy customers. How can you ensure that your commercial restrooms stay pristine and operational? The following strategies will keep sewage off your floors and in the pipes where it belongs.

Limit Access to Items That Cause Toilet Overflow
Limit the products available in your restrooms to just those that are safe to flush. Some common clog culprits to avoid are:

  • Baby wipes
  • Sanitary napkins
  • Facial tissues

Switching from disposable paper towels to hand dryers may also cut down on the number of clogs you experience.

Display Signs and Placards
Enlist the help of restroom users by hanging up signs that discourage flushing anything other than toilet paper. Handwritten signs or professionally made placards are both excellent ways to communicate what is and isn’t safe to flush.

Install Additional Trashcans 
Having an appropriate number of trash receptacles is an essential step for avoiding a clogged toilet. After all, if your customers can’t flush sanitary napkins, paper towels, and baby wipes down your toilets, they’ll need someplace else to dispose of them. Installing individual trashcans in each stall and larger trashcans just inside restroom doors will give your customers plenty of options.

Clean and Restock Restrooms Frequently
Customers are much less likely to flush paper towels and other backup-causing items if toilet paper is readily available and trashcans are empty. No one enjoys dealing with a clogged toilet, so make sure that employees are diligent about bathroom maintenance by creating a cleaning schedule.

Provide a Lighter Ply Paper
You can also prevent overflows by stocking your restrooms with thin, quickly dissolving toilet paper. Choosing a 1- or 2- ply toilet paper will significantly limit the bulk of each flush, as well as the potential for clogs.
Just a single clogged toilet can lead to plumbing problems or even the need for water damage repair. By following these guidelines, you can keep your restrooms fresh and your customers satisfied.

3 Tips for Managing a Flooded Basement

5/4/2022 (Permalink)

Completely flooded basement. It is visible line showing maximum water level higher than 7 feet. A basement flood in your Concord, CA, home can occur due to a variety of factors.

Three Ways to Deal with a Flooded Basement

A basement flood in your Concord, CA, home can come from several sources, such as a broken water pipe or an overflowing toilet. These types of floods can occur without warning and leave your basement and its content soaked, but there are a few tips you can keep in mind as you wait for help to arrive.

1. Review Your Insurance Coverage

Some types of flooding are only partially covered by insurance while others require an additional deductible. Calling your local insurance representative to discuss your options can help you feel more confident about the cost of cleaning up a basement flood. Take photos of the damage and send them to your agent so he or she can start a claim for you as soon as possible.

2. Avoid Contact With Floodwater

Basement floods that have an unsanitary source, such as those that come from an overflowing toilet, can carry dangerous bacteria and chemicals that could harm you. Avoid wading into the water and ensure that your sump pump is working properly to drain as much dirty water as it can before assistance arrives. If you find that drainage is an issue, it is a good idea to wait for help to arrive instead of coming into contact with dirty water.

3. Keep the Flood Contained

If your basement has more than one room, then you may want to contain the flooded area by closing and blocking doors so water does not seep through. Use old towels or clothing to line the threshold until your water removal and restoration company arrives to assist you. Keep small children and pets away from the basement until you can manage the flood and make the area safe again.
When a basement flood affects your Concord, CA, home, it can be difficult to know which actions to take right away. Preparing for this water emergency and keeping the above tips in mind can help you remain calm and know when a flood is too big to handle on your own.

3 Tips To Prevent Basement Flooding

3/25/2022 (Permalink)

Standing water in the corner of a wall. A cracked foundation can lead water into your basement.

What To Do If Your Basement Floods?

If you own a home with a basement in Brentwood, CA, you've likely already thought about what to do if your basement floods. But as the saying goes, "An ounce of prevention is worth a pound of cure." Preventing basement flooding before it happens can save you time, stress and money on water damage and pipe repair. Here are three of the best ways to avoid a basement flood.

1. Keep Your Foundation Dry

The largest culprit behind basement flooding is a cracked foundation, as water will naturally follow the path of least resistance. Check thoroughly for any cracks that are leaking in your foundation. If you find any, repair them right away with caulk or hydraulic cement. It's also important to ensure that stormwater is directed away from your foundation. If needed, you can purchase downspout extensions, which help divert the water and aid in keeping your foundation dry.

2. Check Your Windows

If you have window wells (a window that is below grade), it's easy for water to collect there and potentially lead to flooding. Using window well covers can prevent this from happening. If you have any other external windows or doors in your basement, check them regularly to ensure their seals are water-tight.

3. Invest in a Flood Alarm

Flood alarms are sensors that track differences in moisture levels and are installed by your baseboards. They're perfect for smart homes, as they connect easily and alert you if it detects any flooding. This way, you can head off any potential basement flood and get a handle on it before it escalates and requires professional mitigation or pipe repair.
Keeping your basement dry is one of the best ways to protect your home and its contents. No method of prevention is foolproof, but using a combination of these and other prevention tips can greatly lessen your chances of flooding in your basement.

What You Need To Know About Cleaning Up After Pipes Break

1/19/2022 (Permalink)

Standing water in a kitchen SERVPRO has team members ready 24/7/365 to assist you after any kind of water damage. Call us!

What You Should Know About Cleaning Up After a Pipe Burst

At some point, just about every homeowner in Brentwood, CA, is going to experience some sort of plumbing or water issue. Some of these incidents may be minor and won’t have significant problems. However, if you’ve had bursting pipes in your house, the results can be devastating. This is why it’s important to act quickly, correct the issue and clean up effectively.

How To Get Started

As soon as you realize water is leaking onto your floor, into the walls, or under sinks or cupboards, you need to jump into action. The faster you respond, the more likely you’ll contain the water damage, stop the leak and successfully clean up the affected area. Here’s a rundown of how to react once you spot a pipe burst.

• Pinpoint the source of the problem.
• Turn off the water.
• Contact a plumber.
• Contact a water cleanup company.

Identify the Problem

If you have bursting pipes in your home, it may seem obvious where the issue is coming from. However, you may know which pipe bust, but you also want to know why it happened if possible. The same issue causing one pipe to burst may cause another one to burst as well.

Turn Off the Water

To prevent more damage to your flooring, walls or other areas, make sure you shut off the water as soon as you know where the water is coming from. This can help stave off mold and other concerns.

Contact a Plumber

To fix a broken pipe may require more expertise than you have. Don’t hesitate to call a skilled plumber. This professional will have the experience, knowledge and equipment to repair the issue.

Contact a Water Cleanup Company

Depending on how long the leak occurred, you could face severe damage. A water cleanup crew can remove any water from your home as well tear out carpet and sheetrock, and clean and sanitize affected areas.

Bursting pipes can cause you fits, but you can minimize the damage and effects. Call a professional immediately.

How To Replace a Broken Toilet

12/30/2021 (Permalink)

Toilet Installation Replace a leaking toilet.

Replace a Leaking Toilet

When you own a home in Concord, CA, there are some things you take for granted. When you flip the switch, the light will come on. When you twist the knob, water will come out of the faucet. When you flush, everything in the toilet will go down the drain. When your toilet starts leaking, you want to get the problem fixed and get back to normal as soon as possible. Here are the steps you can take to troubleshoot and, if necessary, replace a leaking toilet.

1. Finding the Problem

Pinpointing where the leak is coming from is the first step. Is water seeping out of the base? Is it coming from the tank? Does a supply line look compromised? Some types of toilet repair are quicker, less expensive fixes than replacing the toilet altogether, so it's good to eliminate them first.

2. Turning off the Water

If your problem is more serious and you need to replace your leaking toilet, start by shutting off the water supply. This helps prevent a flooding issue for which you would need water mitigation services. Once the water is off, flush the toilet to drain all water inside it.

3. Removing Tubes and Toilet

Disconnect the tubes that connect the old toilet to the water source. Then, gently rock the toilet to loosen the seal at the bottom so that you can remove it without breaking it. Scrape the seal off the bathroom floor.

4. Replacing Seal and Toilet

Once everything is removed, you work in reverse. Line up the new gasket on the floor. Set the new toilet on top of it and make sure it seals. Connect the supply lines between the wall and the toilet.

Once you are certain everything is connected properly, turn the water valve back on so that the toilet can fill up and be ready for use. With a few simple steps, you can replace a leaking toilet so that your home's plumbing operates the way you expect.

What Is My Water Heater Trying to Communicate?

10/8/2021 (Permalink)

Close up of a water heater Learn the language of your water heater.

Do You Speak the Language of Water Heaters?

This appliance makes a lot of noises, some good and some bad. Read the tips below to differentiate between the two and understand what your water heater in Brentwood, CA, is trying to tell you.

Translation: Working Correctly or Experiencing a Minor Problem

Even when this important piece of equipment is functioning correctly, it may not be completely quiet. Different sounds have different meanings. Learn how to understand the noises below:

• There are several benign sounds that you may hear. If you hear a tapping or ticking sound, it is likely the valve stopping the water from moving through the pipes in the wrong direction. Tankless water heaters have an on/off switch that commonly makes a clicking sound.

• Some noises indicate a minor problem. Knocking sounds are from pipes heating and subsequently banging in the walls. This is a minor problem because it could cause wall damage, not damage to the appliance. Screeching sounds occur when water squeezes through a partially closed opening, therefore make sure the valves are all completely open. Humming sounds caused from vibration are easily amended by tightening the element.

Translation: Requires Maintenance

Usually, routine maintenance is enough to quiet your water heater. The following noises indicate that a water heater flush may be overdue:

• Sediment builds up in the device over time. When in use, the stirring of the debris causes a crackling, rumbling or popping sound.
• Draining and removing lime from the tank should solve the problem. If your tank is old and the noises continue, replace the unit to prevent a flood and resultant water damage. If water damage occurs, contact a water restoration specialist as soon as possible.

Learn the language of your water heater in Brentwood, CA, to distinguish normal operating noises from those of a failing unit, and everything in between. You can then react appropriately and extend the life of this invaluable appliance.

Where Does Category 1 Water Come From?

9/13/2021 (Permalink)

Flooded bathroom. Category 1 water, or clean water, can still cause great damage to your building.

No water leak in your commercial building in Concord, CA, is exactly good news, but the contamination level of the water can affect how in-depth the cleanup process needs to be. Category 1 is clean water, and it represents the lowest level of contamination. This is water that will not hurt you or your employees if it is accidentally ingested. What makes it Category 1 water? How do you remedy the water damage it causes?

Where It Comes From

Category 1 water comes from a source that is clean and usually enclosed. It is unlikely to hurt someone who ingests it. Some examples of such sources are:

• Broken pipe
• Severed supply line
• Leaky sink faucet

Because this water is often used as drinking water or specifically utilized to wash things, the water coming directly through the pipes in your building to the fixtures where it is released has to meet a certain cleanliness standard. This is Category 1 water.

How It Is Remediated

If you have water damage from clean water, you still need to hire water remediation specialists to take care of it. Just because water is clean does not mean that it cannot cause widespread destruction that is best handled by professionals. They are probably still going to need to tear out materials and replace them as part of the restoration process. In addition, the longer it has been since the water was in the pipe or supply line, the more likely it is to have become Category 2 water. As it comes into contact with various building materials, such as a floor where people have trudged through with their dirty-soled shoes, the more contaminated it probably becomes.

Category 1 water, or clean water, can still cause great damage to your building. Don't let the fact that it's not contaminated keep you from fixing a water leak from a clean source as soon as you discover it.

Our Equipment, Our Strength

5/19/2021 (Permalink)

SERVPRO Phoenix Guardian R Pro HEPA Air Scrubber Green Phoenix Guardian R Pro HEPA Air Scrubber used for air filtration in mold or asbestos contaminated areas.

The PhoenixGuardian R Pro HEPA Air Scrubber is a compact, portable true HEPA air filtration device. When working in areas contaminated with mold or tested positive for lead or asbestos, we must use air filtration devices for the safety of workers and effective decontamination of affected areas.

Functionality:

Air scrubbers work by bringing air into the equipment and uses its filtration system to filter foreign particles that are in the air. By the use of a detachable outlet duct ring the restorer may attach a lay-flat duct quick and easy so they can deliver HEPA filtered air where they want it.   

The Guardian R pro is a small equipment and draws less than 2 amps of power making it easier to use in places with limited space and saves power. The handle and stackable design makes it easy to carry around and store.

The PhoenixGuardian R Pro HEPA Air Scrubber is just one of the great equipment we have to carry out our mitigation processes.

Water, Water Everywhere

4/10/2021 (Permalink)

A family in Pittsburg Ca went for a holiday for the weekend by the sea and on the second day, they received an alert from their security system about movement on the first floor of the house.

The immediately alerted the neighbors to help check that their doors were secure. As the neighbors opened the garage door, at least 4 inches of water had filled up the house and was pouring out of the garage door.

Apparently, the faulty sprinkler in the guest bedroom had gone off and saturated the second floor till the ceiling on the first floor collapsed to the tile floor and that movement alerted the sensor that alerted the home owners.

Emergency services were called to help turn off the main supply of water and then SERVPRO was contacted to remediate the water damage.

A regular check on our indoor sprinkler system can help mitigate this kind of loss.

Flushable Only

4/10/2021 (Permalink)

Over the past year, our team has received numerous calls for water damage caused by toilet overflow.

We have noticed that due to the nation wide stay at home policy , young kids had found a hobby of frequenting their toilets and stuffing toilet paper and other items that should not be in the toilet without their parents even knowing.

Here is also what you need to when when this unexpected event occurs ;

Do not flush the toilet

Flushing the toilet will only cause more water for flow out

 1. Stop the overflowing toilet

You can do this by turning off the water valve

2. Block access

The toilet should not be used by anyone protect them for hazardous waste and prevent contamination

3. Remove excess water

Use towels and any absorbable clothes to prevent from further soaking surfaces

 Assess water damage and call a water damage technician in your area to help sanitize and dry out the floor and walls if affected

We Answer the Phone Ready to Help
Call Us Today – 925-420-5104

We understand that when you call us you may be feeling confused, stressed, and vulnerable from the impact of a water damage. As experts we are here to guide you through this critical period. SERVPRO of East Concord/Brentwood has the tailored water damage training and experience to help you through this crisis. Water damage restoration is our specialty—in fact, it is the helm of our business.

Seal all openings

3/17/2021 (Permalink)

We are still in the rainy season in east bay California and we at SERVPRO of east Concord/Brentwood has received a higher number of calls for water damages caused by water intrusions from cracks of the doors or poorly installed window seals.

On one of our recent calls, a customer was remodeling her home and decided to get new windows but the new windows had not been sealed properly by the contractor, and with the rains, water had intruded from the rain that had fallen all night long and the damage affected 3 living areas.

Paying close attention to doors and window seals around a property will help prevent water damage from rains and stormy weather.

Consequently, after remodel works around windows and exits, they should be moisture tested after installation.

Do you have questions about water intrusions from window seals and door cracks?

Call Us Today – 925-420-5104

Got water Damage? Act fact!

9/11/2020 (Permalink)

Lady on weighted extractor Lady using the weighted extractor to extract water from a commercial carpet

Water leaks from a broken facet can cause flooding in a home or business and if not mitigated quickly, can cause business disruption and secondary damage, such as damaged furniture, inability to use the affected areas and possible mold growth.

In this case, the water supply line from the toilet in a commercial building in downtown Brentwood, CA burst and flooded the kitchenette and gym area. 

The business owner did not hesitate to call our team to remediate the situation and the swift response from our team helped prevent the property and contents having a secondary damage.

With this weighted extractor equipment, more water is extracted from the carpet by taking advantage of the added weight of the operator.

We sure made it look "Like it never even happened."

Do you know where your emergency water shut off is?

8/22/2020 (Permalink)

Water damages are a very unexpected event that can occur any part of the house that is connected to any water source. The adverse secondary impact of a water damage for the home owner is enormous.

We at SERVPRO understand that water damages happen unexpectedly but we also understand that we can live prepared for damages because “prior preparation prevents poor performance”.

We advise that property owners are aware of the emergency water shut off within the property and how they operate in the case of a water damage. All emergency shutoffs should also be regularly checked by a professional to ensure they work properly in an event of an emergency.

Finally, repairs of leaking facets and pipes should be carried out urgently to prevent degeneration that can cause a water damage.

Sewer Line Damage Clean up

8/10/2020 (Permalink)

Crawl space of a house The sewer line broke and cause excessive odor that lingered in the property. We cleaned and deodorized the source.

This is the aftermath of a broken sewer line that broke in Pittsburg CA. This sewer line was 30 years old and had worn out due to usage but had broken and caused so much damage that the owners could not stay in the property for a period of time.

The owner was so concerned about the smell from the crawl space that also found its way into the living space, we assessed the situation and assured the owner that we can handle any size disaster.

We swiftly cleaned out the sewage, disinfected the crawl space and dried it.

The customer was so excited to move back into their house without the smell of sewage.

Emergency response for damaged photos

5/19/2020 (Permalink)

Everybody thinks of ways to salvage photos damage by water or moisture. There are a couple of tips we can try before we lose hope:

  1. Do not rush the process of salvaging the photos. Evaluate the extent of damage, this will help identify the method of salvaging to use.
  2. When a porous item comes in contact with moisture, molds activity can start in as little as 48 hours. Hence, remove all photos from frames, wrap in wax paper and freeze to prevent mold growth. The wax paper will help prevent the photos from sticking together.
  3. Air dry all photos that have been frozen. Use a clean dry flat surface or table for this document recovery process. You can also line the table with some paper towels to help draw moisture from paper the bottom of the photos. Remember, do not stack the photo over each other so they stick and damage further.

The aforementioned methods are usually best suited for when you find the damage almost immediately it occurs. If discovered at a later time, these methods may not be as effective. If discovered late, please contact a professional to assess the damage and restore. It is best to find a professional to  help restore your precious item and take this stress off you. 

East Concord/Brentwood Residents: Follow These Mold Safety Tips If You Suspect Mold

4/6/2020 (Permalink)

Once visible mold is spotted, do not disturb it. Touching it can spread the mold growth throughout your home or business. The disruption of mold can cause the microscopic mold spores to spread and circulate throughout the entire structure.

Do’s:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of SERVPRO of East Concord/Brentwood for mold remediation services.

Don’ts:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

About Our Mold Remediation Services

SERVPRO of SERVPRO of East Concord/Brentwood specializes in mold cleanup and restoration, in fact, it’s a cornerstone of our business.  Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.

If You See Signs of Mold, Call Us Today – 925-420-5104

East Concord/Brentwood Residents: We Specialize in Flooded Basement Cleanup and Restoration!

4/4/2020 (Permalink)

With the coming in of the rains comes with the possibility of having a water damage anywhere in our homes most especially basements.

Basements are typically built partially or entirely below ground level, and because of the low level, basements are prone to flooding. There are further reasons why a basement flooding could occur, including;

  • A blocked or failed sewer lateral pipe
  • Surface water to pool around your home caused by heavy rain
  • Storm sewer backup
  • Sanitary sewer backup
  • Foundation drainage failure
  • Water supply-line break or hot-water tank failure
  • And many more

Do you have questions about basement flooding?

Call Us Today – 925-420-5104

Any delay in handling flood water quickly and properly, can jeopardize your health, safety and adversely damage your home’s structure. The further the wait time, the further the adverse damage to your home and property.

The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. Please call SERVPRO of East Concord/Brentwood and let our trained, professional crews handle the damage with the best equipment and procedure. We have been in business for so many years and earned the trust of hundreds of homeowners, business owners, and property managers.

We are Flooded Basement Specialists:

  • We are Available 24 hours/7 days per week
  • We are a Preferred Vendor to many National Insurance Companies
  • We Bill the Insurance Directly – One Less Thing for You to Worry About
  • Our Technicians are Highly-Trained and Certified in Water Restoration Techniques
  • We use s500 IICRC Restoration Standards
  • Advanced Inspection and Extraction Equipment

Flooded Basement? Call Us Today – We are ready to help- 925-420-5104

East Concord/Brentwood 24 Hour Emergency Water Damage Service

3/17/2020 (Permalink)

About SERVPRO of East Concord/Brentwood

SERVPRO of East Concord/Brentwood specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From an initial training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property 24/7.

We Answer the Phone Ready to Help
Call Us Today – 925-420-5104

We understand that when you call us you may be feeling confused, stressed, and vulnerable from the impact of a water damage. As experts we are here to guide you through this critical period. SERVPRO of East Concord/Brentwood has the tailored water damage training and experience to help you through this crisis. Water damage restoration is our specialty—in fact, it is the helm of our business.

What to Expect

When we receive your call, we will ask relevant questions regarding your water damage emergency. This information will help us determine what equipment and resources to allocate, including how many trained SERVPRO Professionals may be needed to mitigate further loss.

Our SERVPRO Representative will ask the following questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?